Effective Date: August 1, 2023
1.1 Appointment Changes
If you need to cancel or reschedule a service appointment, please notify Asko Appliance Support and Sales at least 24 hours in advance to avoid cancellation fees. Cancellations made less than 24 hours before the scheduled time may incur a late cancellation charge. If our technician is unable to perform the service due to access restrictions or other customer-related issues upon arrival, a service call fee may be applied.
1.2 Missed Visits
If no one is present at the time of the scheduled appointment and we have not received prior notice, a service call fee will be charged.
2.1 Deposit Policy
All deposits are non-refundable. Deposits are required to secure your appointment and to order any necessary parts in advance.
2.2 Application of Deposits
Deposits will be applied toward the final amount due on the service invoice upon completion of the work.
3.1 Completed Services
Refunds are not provided for services that have already been performed. If issues persist after the visit, we will reassess the problem and offer appropriate solutions covered under our warranty terms.
3.2 Customer Concerns
If you are dissatisfied with the service, please contact us within 24 hours. We will make every reasonable effort to resolve the concern, including additional service when applicable under our warranty coverage.
4.1 Labor Warranty
We provide a 30-day warranty on labor performed by Asko Appliance Support and Sales. This warranty does not extend to consumable items or components that experience routine wear, such as refrigerant, filters, fuses, or access valves.
4.2 How to Submit a Claim
To initiate a warranty claim, please contact us within 24 hours of discovering the issue and provide access for our technician to inspect and, if necessary, perform follow-up work.
4.3 Limitations
Warranty coverage is limited to services directly provided by Asko Appliance Support and Sales. Work performed by third parties or through referrals is excluded from this coverage.
5.1 Repair Estimates
We will provide a written estimate before beginning any repair work. No additional work or costs will be incurred without your prior approval.
5.2 Diagnostic Fees
If you choose not to proceed with the recommended repair after the diagnostic assessment, a fee for the diagnostic visit may still apply.
For questions related to appointments, deposits, service issues, or warranty claims, please contact us:
Asko Appliance Support and Sales
Corporate Office: 50 United Nations Plaza, San Francisco, CA 94102
Phone: 844-731-2978
Hours: Monday–Friday: 8AM–8PM | Saturday–Sunday: 9AM–6PM
At Asko Appliance Repair, Sales, and Service, we are more than just technicians—we are appliance specialists dedicated to keeping your home running smoothly. We are an independent repair service and not affiliated with Asko Appliance.