Error code E13 indicates a door lock malfunction or door sensor failure on your Asko washer. This error prevents the wash cycle from starting or continuing as a safety measure to protect against water spillage.
• Washer will not start a cycle even though settings appear correct
• Wash cycle stops abruptly and displays E13 on the control panel
• Door lock mechanism clicks repeatedly but does not engage properly
• Control panel lights remain on but the drum does not rotate
• Error code persists after pressing start multiple times
• Door may feel loose or not seat firmly in the frame
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Possible Causes
• Worn or faulty door latch mechanism common in USA models with frequent use
• Defective door lock switch or sensor that prevents cycle initiation on 120V/240V models
• Misaligned washer door due to shipping damage or installation issues
• Foreign objects (coins, small items, lint) preventing the door from closing completely
• Broken door strike or latch pin on the washer frame
• Faulty door lock solenoid that controls the locking mechanism
• Wiring or connector issues between the door sensor and control board
• Control board malfunction preventing proper door lock signal communication
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Safety Checks You Can Do
• Turn off power at the main circuit breaker for 60 seconds, then turn back on to allow the washer to reset
• Open the washer door fully and inspect the door frame and latch area for visible damage, debris, or misalignment
• Close the door slowly and listen for a clicking sound indicating the latch is engaging properly
• Check that nothing is blocking the door seal or preventing it from closing completely
• Visually inspect the door strike (the metal part the latch connects to) for cracks or bending
• Verify the washer is level and not tilted, which can cause door misalignment—use a level tool if available
• Try running a wash cycle with the door fully closed, ensuring you hear the lock mechanism engage
• Verify water supply valves behind the washer are fully open (turn counterclockwise until fully extended)
• Check that the washer is plugged into a proper 120V or 240V outlet with correct voltage for your model
• If error persists after these checks, discontinue use and contact on 844-731-2978 for Asko service technician in your area
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NOTE!
If the error code persists, call to schedule your service
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